Account
Name, email, phone number, login details, language, and currency preferences.
We process information only for order fulfillment, cross-border delivery, support, traceability, and service improvement.
ZhenYanJi respects and protects your privacy. This policy explains how we collect, use, and protect information in independent-site transactions, cross-border delivery, support, after-sales requests, and food-safety traceability.
Name, email, phone number, login details, language, and currency preferences.
Shipping address, purchased items, payment method, delivery status, and customs-related details.
Support conversations, after-sales requests, complaints, photos, and handling records.
IP address, browser type, visit time, page activity, and security logs.
We use information for order fulfillment, payment confirmation, cross-border delivery, customs coordination, support, after-sales handling, traceability, recall notices, security, and service improvement.
To provide service, we may share necessary information with payment providers, carriers, customs brokers, SMS providers, or email providers. We limit sharing to what is necessary.
We take reasonable technical and organizational measures to prevent unauthorized access, disclosure, alteration, or loss. Order, after-sales, and traceability records may be retained for legal, tax, logistics, and food-safety needs.