Transit Damage
The package is seriously damaged and affects the item. Photos of the box, label, item, and delivery condition are required.
After-sales handling follows quality acceptance, batch traceability, logistics records, and food safety principles.
ZhenYanJi after-sales handling refers to quality acceptance, batch testing and traceability, food-safety recall principles, and logistics records. We review the product condition, order record, delivery record, and evidence provided.
The package is seriously damaged and affects the item. Photos of the box, label, item, and delivery condition are required.
The received item does not match the order, or purchased items are missing from the parcel.
The product has an obvious abnormal condition. Original packaging, batch details, and photos should be retained.
Unopened items that do not affect resale and meet store policy may be reviewed by support.
Please inspect the parcel within 48 hours after delivery. Keep the outer box, shipping label, packaging, batch label, photos, or unpacking video, and submit the order number to support.
After review, we may offer replacement, exchange, refund, partial compensation, or another reasonable solution. Food-safety or batch-related cases will be recorded and handled with traceability procedures.
Improper personal storage, late requests, opened items without quality issues, or missing evidence may not qualify for return, exchange, or refund.